Common questions
Can I use ChatGPT to shortlist job applicants?
You can paste applications in, but you shouldn't. The public version of ChatGPT sends candidates' personal data, often including equal-opportunities monitoring data, to OpenAI in the United States, keeps it in logs you can't see, and may use it to train future models. On top of the data problem, you risk a shortlist you can't explain or defend. For a UK charity that's personal data leaving your control with no lawful basis, and a hiring decision on shaky ground.
Is it legal to use AI to shortlist candidates in the UK?
Using AI to assist a human sift isn't banned, but two things constrain it. The law gives candidates rights over decisions made by software alone where those decisions significantly affect them, and any discrimination, even unintended, is unlawful under the Equality Act. The safe pattern is the same either way: the AI assists, a person decides, and you can explain every decision with evidence.
Can AI be biased when shortlisting candidates?
Yes, and it's the central risk. A public model can infer gender or ethnicity from a name and penalise career gaps that often belong to carers or disabled applicants. A private build is designed to reduce that rather than add to it: it reads each application against the criteria you set, cites the evidence from the applicant's own words, leaves the decision to a person, and can work on anonymised applications if you sift blind. It is decision support, not a verdict.
Is it safe to put CVs and applications into ChatGPT?
No. Applications are personal data, frequently including special category data through monitoring forms or disclosed adjustments. Pasting them into a public tool sends them outside your charity entirely. You'd need a lawful basis, a contract with the provider and usually a data protection impact assessment; a paste into a public tool has none of those.
Does this make the hiring decision for us?
No, and it mustn't. The assistant reads applications against your criteria and shows the evidence for each point; the recruiter makes the shortlist and stays accountable. It's there to take the weight of the first read on a big response, not to decide who you hire.
Can we explain a decision a candidate challenges?
Yes, and that's the point of building it this way. The assistant reads only and cites the line in the application behind every point it makes, so a recruiter can show exactly what evidence a decision rested on and give a candidate who asks a real, honest reason rather than a black-box ranking.
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