1: You'll communicate with me and only me
Have you ever played Chinese Whispers with an agency? Here's how it goes...
— You explain your requirements in-depth to your agency account manager.
— The account manager "translates" your request into developer-speak for a developer.
— The developer asks the account manager some important technical questions regarding implementation.
— The account manager then "reverse-translates" the questions for you.
On and on it goes.
By the time the work is delivered, so much "translation" has occured that what you get is often not what you thought you would get.
But when we work together, you talk with me and only me.
I'm able to ask you the right questions — right then and there. Sometimes we can even mockup what you want right in the browser, whilst I'm sharing my screen with you.
Working on-on-one like this helps to keep costs down, and helps to get you exactly what you want for your site — quickly and without all the back and forth.